Shipping & Delivery Policy
How and when your Grophun Kidz Learning order reaches you.
Last updated: 30 July 2026
This Shipping & Delivery Policy explains how Grophun Kidz Learning(“GKL”, “we”, “us” or “our”) processes and delivers orders placed on gkl.co.in.
1. Order processing
- Orders are processed on business days (Monday–Saturday, excluding public holidays).
- Orders are typically dispatched within 2–4 business days of successful payment and confirmation, subject to product availability.
- You will receive a confirmation by email once your order is placed, and tracking details (where available) once it is dispatched.
2. Delivery timelines
- Once dispatched, orders are usually delivered within 5–10 business days, depending on your location and the courier partner.
- Delivery to remote or non-serviceable pin codes may take longer, or may not be available. We will contact you if we are unable to deliver to your address.
- Delivery timelines are estimates and may be affected by factors outside our control, such as weather, strikes, or courier delays.
3. Shipping charges
Shipping charges, if any, are calculated and displayed at checkout before you complete your payment. We may offer free shipping on select products or above a certain order value; any such offer will be shown at the time of purchase.
4. Delivery area
We currently ship across India. We do not offer international shipping at this time.
5. Order tracking
Where the courier partner provides tracking, we will share the tracking number and link by email or SMS after dispatch. For any tracking help, contact us at info@gkl.co.in.
6. Delays, damage & incorrect items
- If your order is significantly delayed beyond the estimated timeline, please contact us and we will investigate with the courier partner.
- If your order arrives damaged, defective or incorrect, please refer to our Refund & Cancellation Policy and notify us within 7 days of delivery.
- Please ensure someone is available to receive the order at the address provided. Incorrect or incomplete address details may result in failed delivery, for which additional charges may apply on re-dispatch.
7. Contact us
For any shipping or delivery queries, contact us at info@gkl.co.in or 9711835179(Mon–Sat, 10:00 am–5:00 pm).