Refund & Cancellation Policy

Last updated: 30 July 2026

At Grophun Kidz Learning(“GKL”, “we”, “us” or “our”) we want you to be happy with every purchase. This policy explains when you can cancel an order, return a product and receive a refund.

1. Order cancellation

• You may cancel an order before it has been shipped by contacting us at info@gkl.co.in or 9711835179 with your order number. If the order has not yet been dispatched, we will cancel it and refund the full amount.
• Once an order has been shipped, it cannot be cancelled, but it may be eligible for return under the conditions below.
• GKL reserves the right to cancel any order due to unavailability of stock, pricing errors, or suspected fraudulent activity. In such cases, any amount paid will be refunded in full.

2. Returns & replacements

We accept returns or replacements for products that are damaged, defective, or incorrect at the time of delivery, subject to the following:

• You must notify us within 7 days of delivery by email or phone, along with your order number and clear photographs of the product and packaging.
• The product must be unused, in its original condition, and returned with all original packaging, accessories and tags.
• Once we receive and inspect the returned product, we will arrange a replacement or process a refund as applicable.

Items not eligible for return

• Products damaged due to misuse, mishandling or normal wear after delivery.
• Products returned without original packaging, or after the 7-day notification window.
• Any product marked “non-returnable” on its product page, and preloved / clearance items (except where damaged or defective on arrival).

3. Refunds

• Approved refunds are processed to the original payment method used at checkout.
• Once approved, refunds are typically initiated within 5–7 business days. The time for the amount to reflect in your account thereafter depends on your bank or card issuer.
• Where applicable, shipping charges are non-refundable unless the return is due to our error (a damaged, defective or incorrect item).

4. Failed or duplicate payments

If an amount is debited but your order is not confirmed, or if you are charged more than once for the same order, the excess or unmatched amount is normally reversed automatically by the payment gateway within 5–7 business days. If it is not, please contact us with your transaction details and we will help resolve it.

5. How to request a cancellation or refund

Contact us with your order number and reason at info@gkl.co.in or 9711835179(Mon–Sat, 10:00 am–5:00 pm). We will respond within 2 business days.

6. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The current version will always be posted on this page with the “Last updated” date above.